Steve Coscia, a noted customer service expert and author of the HVAC Customer Service Handbook, has developed a set of videos that are available on DVD that are designed to help distributors to improve their customer service.
The set includes two titles: World Class Service and Customer Service Stress Relief. Both use anecdotes, research data and practical experience to teach about good customer service techniques. A 30 minute, live, telephone consultation with Coscia is provided as an added bonus to the DVD content.
Coscia said great customer service improves customer retention and helps to increase profit. Line, and is easier to achieve than most people think. He added that great customer service differentiates distributors from their competition.
This video set is available for $147.00, plus shipping and handling charges at www.coscia.com or by phoning 610-853-9836.