Harris Products Group (www.harrisproductsgroup.com) redesigned its Internet site to improve customer interaction. The company has made it easier to find information on brazing, soldering, and welding equipment and alloys, and includes a new feature called “Brandy” that allows customers to chat live with a customer service representative between the hours of 8 a.m. and 5 p.m.

Besides the live chat capability, visitors site have access to technical specification sheets, product manuals and cross-reference guides, among other features.

Harris Products Group is a Lincoln Electric Company. It designs, develops and manufactures cutting, welding, brazing, and soldering equipment and consumables and gas distribution systems.